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Feel free to contact us using the form below, or review our Frequently Asked Questions to find your answer. Our support team works hard to respond to you within two business days. During weekends or holidays, our team will respond to your support request within the following two business days.

Frequently Asked Questions

You have questions. We have answers.

The best way to share your conversations with a third party is to email them a complete copy of your record in PDF format. You can do this directly from the Complete Records section of our site.

The receiving party will be able to read or print the record, and they will be able to easily and instantly search the entire document electronically. You can direct them to a specific message or conversation by referencing a page number, or they can search the record electronically by keyword.

Currently, all Talking Parents records are limited to just two participants. We plan to expand our service to allow for more than two participants on a single record, but for now, once you obtain your PDF record, it can easily be emailed or printed and shared with another party.

Due to the secure nature of our service, we can not update user information without verifying your identity. Therefore, all users must follow our Identification Security Process to guarantee your information remains safe.
Please follow these instructions:
 
  1. Contact us to receive the Identification Security Process Documents.
  2. Present both documents to a Certified Notary. (Banks and most shipping centers have notaries that will notarize documents for a small fee.)
  3. The Notary will need to fill out the Notary Acknowledgement document.
  4. You will need to fill out the User Identification Form.
  5. Sign the User Identification Form in the presence of the Notary.
Once completed, send both documents via Certified Mail to the address below:
Talking Parents
ATTN: Support
P.O. Box 446
Fort Walton Beach, FL 32549

*To send a certified letter, visit your local postal office.​

Once we receive verification of your identity, we will then manually update your account information and notify you on how you can reset your password and regain access to your account.