Have some questions or need help?

Our support team is standing by!

Contact Us

Feel free to contact us using the form below, or review our Frequently Asked Questions to find your answer. Our support team works hard to respond to you within two business days. During weekends or holidays, our team will respond to your support request within the following two business days.

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Frequently Asked Questions

You have questions. We have answers.

TalkingParents has a Free plan that can be used on any browser, on any device by going to TalkingParents. A Standard or Premium account is required to access the mobile app on iPhone or Android.

  1. Sign in to your account online at TalkingParents
  2. Select the icon with your initials in the top-right of the screen
  3. Choose Account Settings from the drop-down menu
  4. Select Edit next to Time Zone/Date Format
  5. Choose your time zone from the drop-down menu
  6. Click Save

Due to the secure nature of our service, we can not update user information without verifying your identity. Therefore, all users must follow our Identification Security Process to guarantee your information remains safe.
Please follow these instructions:
 
  1. Contact us to receive the Identification Security Process Documents.
  2. Present both documents to a Certified Notary. (Banks and most shipping centers have notaries that will notarize documents for a small fee.)
  3. The Notary will need to fill out the Notary Acknowledgement document.
  4. You will need to fill out the User Identification Form.
  5. Sign the User Identification Form in the presence of the Notary.
Once completed, send both documents via Certified Mail to the address below:
TalkingParents
ATTN: Support
P.O. Box 446
Fort Walton Beach, FL 32549

*To send a certified letter, visit your local postal office.​

Once we receive verification of your identity, we will then manually update your account information and notify you on how you can reset your password and regain access to your account.