Your Frequently Asked Questions

 From payments to upgrading and how to use our apps and website, we've collected your frequently asked questions and answered them here.

Our Support Team's Best Answers


General

While access to our iPhone and Android apps requires a Premium Plan, you do not need to use the apps to communicate through our service on your smartphone.
 
To use our service online (Standard Plan, without the mobile apps)
Open any internet browser on any device, including your smartphone, and navigate to talkingparents.com. Sign in to your account and begin communicating through our service for free.

To use our mobile apps upgrade to a Premium Plan for $4.99 a month:
Open any internet browser on any device, including your smartphone, and navigate to talkingparents.com. Sign in to your account and navigate to the Upgrade Account section.

You will not be able to start communicating through our service until the other parent creates an account of their own. Once the other parent signs up, our service will match your account with theirs and activate them. You will receive an automatic email notification from our system when that happens.

As far as we are concerned, there is no right or wrong way to use Talking Parents. We encourage parents, lawyers, and courts to be creative and use Talking Parents however they like to fit the circumstances of each case or relationship best.

Before your account is matched with your co-parent you can update any of the information that you provided at the time of sign up including data entered for your co-parent. Once your account is matched you will be unable to edit or change any of the information associated with your co-parent's account. However, you can still update your account information at any time in the My Info area once you log in.

Our system occasionally requires a human administrator to verify a match before the accounts are activated. This action can cause a delay of up to several hours depending on the circumstances.

If you believe the other parent has signed up but your accounts have not been activated for more than one day, then please contact us here. Or email support@talkingparents.com.

First, as a reminder, your username is your complete email address. Please be sure to enter your email address entirely and correctly every time you sign in. It is easy to accidentally include a space, extra character, or other typos within an email address. If you accidentally enter a typo one time, your device or browser may be saving and re-entering the mistake over and over.

Please also remember passwords are case-sensitive and your device may be automatically capitalizing the first letter. If you are still unable to sign in, please try resetting your password. If you do not receive the password reset email right away, please double check your email’s spam and junk folders and also the various tabs Gmail now uses to presort your inbox if you are a Gmail user. Please also be sure to add noreply@talkingparents.com to your email’s contacts list before trying again.

The best way to share your conversations with a third party is to email them a complete copy of your record in PDF format. You can do this directly from the Complete Records section of our site.

The receiving party will be able to read or print the record, and they will be able to easily and instantly search the entire document electronically. You can direct them to a specific message or conversation by referencing a page number, or they can search the record electronically by keyword.

A Premium account is not necessary to communicate through our service and our main website (Standard Plan), accessed via any internet browser, is designed to automatically resize and rearrange itself to fit the screen on any device, be it a smartphone, tablet, or regular computer. You can access your account anytime for free by opening an internet browser on your phone or other internet-connected device and navigating to talkingparents.com. 

Upgrading to our Premium Plan costs $4.99 per month and includes unlimited access to electronic pdf conversation records, an ad-free experience across all devices, a discount on printed records, access to our new iPhone and Android mobile apps; and access to all archived files.

You can upgrade to a Premium Plan anytime by signing in to your account with a web browser and navigating to the My Account section. You can also cancel your Premium Plan anytime. Your complete record and access to your account via your internet browser will not be affected by canceling.

Currently, the only way to see when a calendar event has been viewed, edited, or deleted is to obtain a copy of your Calendar Record. You can do this anytime by signing in to your account at talkingparents.com with any web browser, including the one on your phone. Then navigate to Records - Calendar Record.

Unfortunately, no. We can not provide legal advice. However, If you need a lawyer, you can quickly find one close to you in our Lawyer Directory.

If you think the other parent may be acting in violation of a court order, or you would like to find out what recourse may be available through the legal system, then we must recommend you consult with a qualified local attorney, other appropriate resources, or the court itself regarding this matter.

 

Unfortunately, like any other form of electronic, written communication, we cannot prevent our users from inappropriately sharing their account information so others can sign in and post messages as them. Nor can we accurately track where a user is accessing our service from or what device they are using. Such information, in the form of an IP address, is not always accurate and is relatively easy to manipulate, even for someone who is not especially tech-savvy. It can be especially useless when the parties at issue sometimes share an internet connection or device. We also want to avoid possibly revealing a user’s physical location in cases involving domestic violence. As such we do not log this information.

If you think the other parent may be having someone else post messages on their behalf, then we recommend you create a new conversation addressing your concerns and requesting that the other parent change their account password and otherwise cut off access for the third party. If you think the other parent may be acting in violation of a court order, then we must recommend you consult with a qualified local attorney or the court itself. If you do not have a lawyer and need one, you can find one close to you in our Lawyer Directory.

You will know when the other parent first views your messages because that view information will be logged within the conversation, just like a message (even if they do not post a reply). You can go back and view any of the messages you have posted to see if the other parent has viewed them. All view information is also listed in your Complete Records.

Payment

There is no registration, monthly, or yearly fee to use Talking Parents online (Standard Plan). The only necessary expense will be if a user needs to obtain a copy of their record. PDF records cost $3.99, and users can also order a printed and spiral-bound copy of their records from us for $19.00 + $0.19 per page which includes shipping. Most users only need to obtain a copy of their records when they are involved in some legal proceeding. We also provide free PDF records to victims of domestic violence who need a copy but can’t afford to purchase one.

We do offer a Premium Plan option for $4.99 per month. See our pricing page for features and additional add-on options. However, a Premium Plan is not necessary to communicate through our service if using our main website at talkingparents.com. You can access our main site using any type of device including smartphones, laptops, or home computers.

If you upgraded your account through our website, you can change your payment method anytime by signing in with any web browser (including the one on your phone) at talkingparents.com. Navigate to the Account Status section, and then click or tap Change Payment Method.

If you upgraded through our website, you can cancel your Premium account payments anytime by signing into your account at TalkingParents.com. Navigate to the Account Status section and click Cancel Premium Account.

If you upgraded through iTunes, you need to cancel all future payments through iTunes. Apple does not give us the ability to cancel any payments set up through iTunes. Have a look at this Apple Support Article if you are not familiar with the process of canceling a subscription through iTunes.

Account Setup

If you have more than one co-parent, you are welcome to create as many free Talking Parents accounts as they need. Each account can be matched with a different person; however, each Talking Parents account must be associated with a different email address. We encourage parents, lawyers, and courts to be creative and use Talking Parents however they like to fit the circumstances of each case or relationship best.

Currently, all Talking Parents records are limited to just two participants. We plan to expand our service to allow for more than two participants on a single record, but for now, once you obtain your PDF record, it can easily be emailed or printed and shared with another party.

Please be sure to click the Create My Account button after you complete the sign-up form.

  1. Please also double check your email’s spam and junk folders to make sure the verification email is not there.
  2. If you are a Gmail user, then don’t forget to check the various tabs Gmail now uses to presort your inbox.
  3. Finally, please be sure to add noreply@talkingparents.com to your contacts list to ensure all future messages from our system go straight to your inbox and then try signing up again.

You will receive an email notification from marketing@talkingparents.com stating your account is matched with your co-parent. To ensure you receive this email to your primary inbox, please add marketing@talkingparents.com to your email’s contacts list.

*Remember, you will not be able to sign in to your account until the other parent creates an account of their own. If your co-parent does not sign up within six months, you will be removed from our system, but you can quickly sign up again whenever you need to do so.

Unfortunately, there isn’t much we can do to compel the other parent to sign up. If you are permitted to have such contact, then you may want to try reminding the other parent to sign up. The other parent does not need to receive any invitation from us, all they need to do is go to www.talkingparents.com and sign up just like you did.
 
If you think the other parent may be acting in violation of a court order by not signing up, then we must recommend you consult with a qualified local attorney or the court itself.

Account Info

If you can’t remember which email address you used to sign up for your Talking Parents account or you no longer have access to it, and would like to access your account, you will need to update the email address we have on file. To do this, please contact Talking Parents support and let us know your full name, the other parent’s full name, first name and date of birth for the oldest child you have in common and the email address you would like to use for your account. Once we receive that information, we will manually update your email address so you can reset your password and regain access to your account.

If you have a court requirement to check your account at certain times or intervals, then to be safe you may want to create a new conversation called “Checking In” and inform the other parent that you will be checking your account per the court order.

If there are no new messages for you to view or you do not need to post any messages for the other parent, then you can simply post a message under the conversation to document your check-in. Each message that is sent records the time and date it is submitted and should serve as proof of your compliance with any court order to use our service.

When a parent no longer wants or needs to use our service, either permanently or temporarily, then we recommend they do the following:

  1. Create a new conversation to inform the other parent of your intent to stop using TalkingParents. Thereby providing them with notice and documenting your intent.
  2. Go to the Email Notifications option in the navigation menu and turn off the new message notifications. This way you will not receive emails from our system if the other parent continues to post messages.
  3. Stop using TalkingParents.

You will still be able to access your complete record at any time in the future should you need it. You can also start using our service in the future if you want.

Unfortunately, there is not much we can do to compel a parent to use our service in a constructive, positive manner or to abide by a court order. We always recommend parents first attempt to address any specific concerns with the other parent through our service, thereby documenting their attempts to be cooperative and resolve issues civilly.

If you think the other parent may be acting in violation of a court order, we suggest you contact your attorney. If you do not have one you can use our Lawyer Directory to find a lawyer near you.

You can easily reset your password anytime. Just go to TalkingParents.com and click on Forgot email or password? under the Sign-in Box.
 
Then use either your email address or your mobile number to reset your password.
 
Please also be sure to enter your email address entirely and correctly when you sign in. You will get the same error whether your email address, password, or both are entered incorrectly.

Attachments

Attached files are available for download for seven days for Standard Plan users, at which point they are archived and moved to long-term storage and no longer accessible. If a user needs to regain access to their archived files, then they can do so anytime by upgrading to a Premium Plan and using the Attachment Library.

You can attach files when accessing your account with any internet browser, including the one on your phone. You should be able to attach up to five files to each message. You can attach files to the first message in a new conversation or to a new message within an existing conversation. We currently limit file sizes to 25mb and please note you can only select files from one folder or location at a time, so if you need to attach files from multiple folders or locations, you will need to create multiple messages.
 
To attach a file when accessing your account with an internet browser, including the one on your phone, follow these steps:

  1. Under the box where you type your message, click or tab where it says Attachments next to the little paperclip icon.
  2. Drag and drop files into the box or click the box to select the file you want to attach.
  3. You should now see the file icon in the attachment box, along with an option to remove the file.
  4. Be sure to type a message too. We recommend parents describe the content of the file and address any issues related to it. (This area is a great place to start a conversation regarding potentially contentious or confusing parts of the documents.)
  5. Press the Send button.
The other parent will then be able to download the file(s) you’ve uploaded. Each file upload and download will be clearly documented on your record.
 
To Download Files:
  1. Click on the name of the file under and within the message it is attached.
  2. Your device may automatically download the file when you click on it, at which point you can then open and view it. Or, you may be able to right-click on the file name and select “Save as” to save the file to a specific location.
Finally, as an alternative, many parents choose to post a link/URL to a third-party file sharing service within a Talking Parents message. This option can be a good way to share large files like videos or many pictures and can usually be accomplished without sharing any contact information while still providing a record of the fact the file(s) were made available.

While your Conversation Record includes the details of every file upload and download, it does not include the attached files themselves.
 
Because we allow parents to share a wide variety of file types and formats – including audio and video files - it would be impossible for our printed records to include all shared files accurately. Also, if our records included attached files, then admissibility in court could become more complicated. If an attached file may be relevant as evidence in a court proceeding, then you will probably need to provide a separate copy anyway.
 
At this point, if you need an attached file and you do not have a copy saved somewhere else, then you will need to go back to the conversation where it was attached and re-download the file. Keep in mind you can regain access to all archived attachments anytime by upgrading to a Premium Plan.

Records

Our service does not allow you to alter your record by rearranging your conversations. This action is not possible with our service.

All communications are grouped into conversations. Every conversation is assigned a subject by the parent who created it. Conversations are presented in their entirety with no communications left out and arranged chronologically based on the most recent activity. All communications within a conversation are arranged chronologically, top to bottom, starting with the first communication under that subject.

Please contact our Support team at support@talkingparents.com and let us know you are victim of domestic violence. We are happy to send you a courtesy record.

You can obtain up-to-date electronic copies of your Records in PDF format anytime by signing in to your account with a web browser at talkingparents.com. Click or tap on Complete Records in the navigation area and then select the Electronic (PDF) option. The cost for 24-hour access to PDF copies of your record is $3.99. Once you obtain a copy of your record in PDF format, you should be able to quickly view, save, print, or forward it via email. That single payment will give you 24 hours to email an unlimited number of records to an unlimited number of email addresses directly from the Complete Records section.

You can also upgrade to a Premium account for $4.99 per month which includes unlimited access to your complete Conversation Record in PDF format.

You can order a printed and spiral-bound copy of your Records anytime for $19:00 + $0.19 cents per page which includes shipping via Priority Mail. Printed records ship within two business days of purchase and usually arrive within two days of shipping. Sign in to your account with any web browser and look at the Printed option under the Complete Records section for more information and to calculate the total cost of your printed record. You can see exactly how much it will cost before you complete the transaction.

We keep all time information in Coordinated Universal Time (UTC) to ensure accurate records, but users can choose to display their time information in any time zone.
 
You can easily change the Time Zone for your TalkingParents account anytime. You can change it as often as you like, even if you’re only in a different time zone for a brief period. You will need to sign in to your account with a web browser at talkingparents.com to find the My Info section or under the More/Menu option with our apps.
 
Once you navigate to the My Info section of our website after signing in, then select a new time zone from the drop-down menu and press the Save My Info button. Doing so will convert the times for all of your existing messages, including all of the times on your Complete Records.
 

Mobile App

First, please be sure you have the latest version of our app installed on your device. You may want to remove our app entirely and then re-download it from the store to be sure.
 
If your account should be in Premium status and you upgraded through iTunes, then you probably need to get iTunes to notify your device that you already have an active subscription to our Premium service. Please note that you can always use a web browser on your phone to access your account at talkingparents.com as a backup if you have issues with our app.
 
If you are not already familiar with viewing your iTunes purchases and subscriptions please review this Apple Support Article.
 
You should be able to find all of your previous subscriptions and purchases information through your iTunes account. Here you can determine if your automatic payment to us failed. If it did, then you will need to re-upgrade, and in that case, we recommend you do so through our website, not iTunes.
 
If your subscription to our service through iTunes is still active

  1. First remove our app and reinstall it.
  2. Then sign in and you should have the option to select that you already have an active subscription once you tap on the upgrade option. Sometimes iTunes will fail to send notice to your device that your payment has been processed until you select his option.
 
If your payments and subscription through iTunes are not active
  1. We recommend upgrading through our website.
  2. Open any internet browser on any device, including your iPhone
  3. Type in talkingparents.com and sign in.
  4. Navigate to the Upgrade Account section.
  5. Once you upgrade through our website, you can sign back in with the app without being prompted to upgrade again.

Please try removing our app from your phone and then downloading it again from the store. Doing this will ensure you have the latest version of our app installed.

When you first log into the app

  1. Select About from the menu.
  2. Click on the green button that says Reregister Push Notifications

This action will re-enable all notifications from the app. Please note you may also need to adjust your device notification and privacy settings to allow notifications from our app.

First, please double check to be sure you have the latest version of our apps installed.
 
If you are using our Android app
You should see a little paperclip icon on the page where you draft a new message. Tapping it should allow you to select files to attach.
 
If you are using our iPhone app
You should see the little file and camera icons at the top of the text entry box which allows you to select files from either your iCloud or camera roll.

(You may also need to adjust your device settings to allow our app to access your files.)
 
Please note you can also attach files when accessing your account with the internet browser on your phone or any other device. Please see: How do I attach files under the Attachments FAQ section.