You will not be able to start communicating through our service until the other parent creates an account of their own. Once the other parent signs up, our service will match your account with theirs and activate them. You will receive an automatic email notification from our system when that happens. As far as we are concerned, there is no right or wrong way to use TalkingParents. We encourage parents, lawyers, and courts to be creative and use TalkingParents however they like to fit the circumstances of each case or relationship best.
Before your account is matched with your co-parent, you can update any of the information that you provided at the time of sign up including data entered for your co-parent. You can also send an email invitation to join TalkingParents. Sign in to your unmatched account at TalkingParents to edit this information. Once your account is matched, you will be unable to edit or change any of the information associated with your co-parent's account. However, you can still update your account information at any time in the My Info area once you log in.
Our system occasionally requires a human administrator to verify a match before the accounts are activated. This action can cause a delay of up to several hours, depending on the circumstances. If you believe the other parent has signed up, but your accounts have not been activated after one day, then please Contact Us.
Your username is your complete email address. Please be sure to enter your address entirely and correctly each time. Passwords are case-sensitive. If you are still unable to sign in, please try to reset your password. If you do not receive the password reset email right away, please double check your email’s spam and junk folders. Also, be sure to add noreply@talkingparents.com to your email’s contacts list before trying again.
The best way to share your communications with a third party is to email them a complete copy of your record in PDF format. You can do this directly from the Records section of our site.
TalkingParents has a Free plan that can be used on any browser, on any device by going to TalkingParents. A Standard or Premium account is required to access the mobile app on iPhone or Android.
Currently, the only way to see when a calendar event has been viewed, edited, or deleted is to obtain a copy of your Calendar Record. You can do this anytime by signing in to your account at TalkingParents with any web browser, including the one on your phone. Navigate to Records -> Calendar Record.
Once a message is successfully posted, both users have equal and immediate access to it. Messages are not really “sent” to the other parent in the same way they are with email. You can think of TalkingParents as a shared whiteboard that each parent can write on. TalkingParents maintains the whiteboard, so both parents have equal access to the exact same record at all times. We do send an email notification when a parent has a new message to view, but that reminder does not contain any part of the message itself. You will know when the other parent first views your messages because that view information will be logged within your message even if they do not post a reply.
To send a payment to your co-parent, follow the steps below:
To add a new bank account or replace your current default bank account, select the Bank Icon with the gear in the Payments tab, then follow the steps below:
To send a payment request to your co-parent, follow the steps below:
To get started with Accountable Payments℠, follow the steps below. 1. Verify Your Identity
Complete the Verify Identity form in Accountable Payments. This confirmation process can be immediate or ask for additional information. If additional information is required, you will be prompted to complete a more detailed identification form.
The Dwolla balance does not reflect your bank account balance. The amount displayed shows how much money is currently being held or moved by Dwolla during Payment processing.
Only users with a Premium plan can start a call. Free and Standard users can receive calls. If you are a Premium user and cannot place a call, ensure that your phone number has been verified and you have Recorded Calling enabled in your Account Settings. If you are still unable to place a call, please Contact Us.
All TalkingParents users with a verified phone number and enabled Recorded Calling can receive calls. Premium users can place a call. Premium users receive 120 minutes a month. Additional minutes can be purchased from the web or mobile apps. View Pricing for more details
The TalkingParents Accountable Calling feature only supports numbers from within the United States* and Canada that begin with +1. *Alaskan numbers are billed differently, please Contact Us for details.
In the mobile app:
Mobile App
Changes to your Calling settings will be reflected in the Calling Record.
Watch this video to learn how to create an account. Or follow the instructions below:
Please note, you can not start communicating through TalkingParents until your co-parent creates an account.
Pending Match means that your account has not been matched with your co-parent and activated. Watch this video to learn more about matching accounts.
You can not start communicating through TalkingParents until your co-parent creates an account. Once the other parent signs up, your accounts will be matched, and you will receive an email notification that your account is activated and you can begin communicating.
If you know your co-parent's email address or mobile phone number you can send them an Invitation Code to easily match with your account. However, your other parent does not need to receive an invitation from us to sign up. They can create an account without an email invitation.
To send the invitation via email:
Your co-parent will receive an email with your Invitation Code to enter to match with you.
To send the invitation via mobile phone number:
Your co-parent will receive a text message with your Invitation Code to enter to match with you.
Currently, all TalkingParents communications are limited to just two participants. We plan to expand our service to allow for more than two participants on a single record, but for now, once you obtain your PDF Record, it can easily be emailed or printed and shared with another party.
Unfortunately, there isn’t anything we can do to compel the other parent to sign up. If you are permitted to have such contact, then you may want to try reminding the other parent to sign up. If you think the other parent may be acting in violation of a court order by not signing up, then we recommend you consult with a qualified local attorney or the court itself.
If you need to communicate with different co-parents about different children, you are welcome to create as many TalkingParents accounts as you need. However, you will need to use a different email address for each account.
If you have a court requirement to check your account at certain times or intervals, then to be safe, you may want to create a new message called “Checking In” and inform the other parent that you will be checking your account per the court order. If there are no new messages for you to view or you do not need to post any messages for the other parent, then you can simply send a message to document your check-in. Each message that is sent records the time and date it is submitted and should serve as proof of your compliance with any court order to use our service.
Due to the secure nature of our service, we cannot delete user information or user accounts. However, when a parent no longer wants or needs to use our service—either permanently or temporarily—we recommend taking the following actions:
Unfortunately, there is not much we can do to compel a parent to use our service in a constructive, positive manner or to abide by a court order. We always recommend parents first attempt to address any specific concerns with the other parent through our service, thereby documenting their attempts to be cooperative and resolve issues. If you think the other parent may be acting in violation of a court order, we suggest you contact your attorney.
Access to our iPhone and Android mobile apps require a Standard or Premium account. However, if you do not want to pay for an upgraded account, you can still access your Free account at TalkingParents from any browser. There is no registration or fee to use the Free plan. The only time Free users need to pay is when they order Records or set up Text Notifications. Most users only need to purchase records when they are involved in legal proceedings. Please see our Pricing for more details.
If you upgraded your account through our website, you can change your payment method anytime.
If you upgraded through our website, your cancel your paid account anytime.
You can attach up to five files to each message. We currently limit file sizes to 50MB and you can only select files from one folder or location at a time. On the website:
PDF Records are $9.99 USD (or free with an upgraded account).
Our service does not allow you to alter your record by rearranging your messages. All communications are grouped into messages. Every message is assigned a subject by the parent who created it. They are presented in their entirety with nothing left out and arranged chronologically based on the most recent activity.
Please Contact Us and let us know you are a victim of domestic violence, we will send a copy of your record to the email address associated with your account. Please allow up to two business days to process this request.
You can easily change the Time Zone for your TalkingParents account anytime. You can change it as often as you like, even if you’re only in a different time zone for a brief period.
PDF Records All PDF Record purchases are final and non-refundable unless there is an issue with our service that prevents the user from obtaining the record or a technical error with the record itself. Issues or errors must be related to our service or the record itself, and not the user’s device, browser, email, PDF viewer, printer, or any other variables beyond our control.
If we can resolve the issue promptly, then the user will not be entitled to a refund. Printed Records All Printed Record purchases are final and non-refundable unless our own error prevents delivery of the record, or the record itself is flawed in some way due to our own actions.
We will issue a refund if there is a flaw with the delivered record that negatively affects its usefulness and could have been prevented by us.
Watch this video for Info Library
Follow the steps below to create a Card within your Info Library:
Create Tabs within your Info Library to organize your Cards. You can also use the search and filters options to easily locate Cards within your Info Library. A Standard or Premium subscription is required to create cards in the Info Library (see full pricing details here). Free users can see any cards that have been created and shared with them.
We understand that co-parenting requires a lot of shared coordination and communication. To minimize important details getting lost in messages or forgotten after a call, we have created the Info Library. This is essentially a collection of cards or sticky notes that you can send to your co-parent with the things that matter.
Info Library card ideas:
To resolve this issue, edit the Card from Shared to Private. By doing this, it will no longer appear in your co-parent's Info Library.
However, once a Card has been shared with your co-parent, the information within that card at the time, will be permanently a part of your co-parent's Info Library Record.
If your subscription to our service through iTunes is still active follow these instructions:
Please try removing our app from your phone and then downloading it again from the store. Doing this will ensure you have the latest version of our app installed. When you first log into the app
Unfortunately, we cannot provide our users with any legal advice or instruction. However, we do offer blog articles that many users find helpful. If you think the other parent is acting in violation of a court order, or you would like to find out what support may be available through the legal system, then we recommend you contact an attorney, or the court itself. You can use our Lawyer Directory to find a lawyer near you.