How to Get Started with TalkingParents
Both co-parents must create an account to communicate through TalkingParents. Getting started is easy.
Getting started with TalkingParents is easy, however, you and your co-parent must both create an account in order to communicate through our service. Whether you sign up for an Essentials, Enhanced, or Ultimate Plan, this remains the case. There are three overarching reasons why both co-parents must create an account to use our service:
- We want to ensure that both you and your co-parent have given consent to sign up for TalkingParents.
- We want to ensure that you are matched with your co-parent, and your co-parent only.
- We want to ensure that all communications made within TalkingParents are viewable by you and your co-parent at the time they are attempted.
At TalkingParents, we take security and accountability very seriously. It’s imperative that we uphold these measures to sustain the integrity of our service.
How to create an account
The sign-up process for a TalkingParents account involves:
- Entering and verifying your email address
- Inputting your first and last name
- Creating an account password
- Selecting your time zone
- Setting up MFA with a mobile phone number (optional)
If you want a walkthrough of how to sign up, we offer step-by-step guides for iPhone, Android, and our website.
How to match accounts
Once your account is created, you must match with your co-parent. There are three ways you can go about the matching process:
- If you have a Match ID from your co-parent: If your co-parent has already signed up, they can send you a unique, 6-character Match ID to match you to their account. Enter it when prompted.
- If you have your co-parent’s email address: if you know what email address your co-parent signed up with, enter it when prompted to match with their account.
- If you do not have your co-parent’s Match ID or email address: If you do not know your co-parent’s Match ID or their account email address, you can simply enter your co-parent’s first and last name, along with the first name and birthdate of your oldest child in common. It’s important that you and your co-parent enter your child’s information identically to ensure a proper match.
What if my account isn’t matched with my co-parent’s?
If you have attempted one of these options and you and your co-parent still aren’t matched, you can send your co-parent an invitation through text, email, or a unique Match ID (the Match ID option is typically used by co-parents who only communicate through a third-party). Need additional help with this? Check out our support article.
How will I know if my account is matched successfully?
When you and your co-parent’s TalkingParents accounts match, you will receive an email notification that your account has been activated. After activation, you can sign in, choose your plan, and begin using TalkingParents. Please note that you do not need to be on the same plan as your co-parent to use our service.
Get started with TalkingParents today
The matching process is easy, and our service ensures that the correct accounts will be connected. If you and your co-parent are ready to get started with TalkingParents, you can use our step-by-step instructions to help you sign up. If you or your co-parent experiences any issues with the sign up process, visit our Help Center or Contact Support for assistance.