Privacy Policy

This privacy notice for Monitored Communications LLC (doing business as TalkingParents) (“we, us, or our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you visit or use our website, mobile application, and related services.

Reading this privacy notice will help you understand your privacy rights and choices. By choosing to use our Services, you acknowledge and agree to the terms of this privacy policy. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@talkingparents.com.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Information You Provide. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include but are not limited to the following:

Names
Email addresses
Physical address
Phone numbers
Account credentials
Contact or authentication data
Billing addresses
Debit/credit card information
Usability preferences
Messages and communications
Files and attachments
Audio and video call recordings
Information submitted for a fee waiver application—Documentation submitted for fee waiver review is used solely for eligibility evaluation and compliance purposes and is not visible to other users on the account.
Information submitted for customer support

Accountable Payments Information. If you use the Accountable Payments feature, we collect and share required information with Dwolla, Inc., including:

Full name
Date of birth
Social Security number
Financial account information
Transaction details

This information is collected and processed in accordance with Dwolla’s Terms and Privacy Policy.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Push Notiﬁcations. We may request to send you push notiﬁcations regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Artificial Intelligence Processing. We may use automated systems, including AI to:

Organize and categorize content
Detect patterns
Assist with communication
Summarize communications
Improve system functionality
Enhance security and fraud detection

AI processing is automated and may analyze message content. AI outputs are assistive only and not legal advice.

Information Automatically Collected. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your speciﬁc identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we may also collect information through cookies and similar technologies.

The information we collect may include:

Device Data. We collect certain technical information about the device you use to access the Services, such as IP address, browser type, device type, operating system, and general system configuration. This information is used for account security, fraud prevention, system performance, troubleshooting, and maintaining service integrity.
Location Data. We may collect general location information derived from your IP address or device settings to help protect account security, detect fraud, comply with legal obligations, and improve system performance. In limited circumstances and only with device-level permissions you control, certain features may use location-based services. TalkingParents does not provide real-time location tracking of users, does not share location information with other users, and does not make user location data visible to coparents. You can control device-level location permissions through your device settings. Disabling certain permissions may affect specific optional features but will not prevent basic access to the Service.

2. How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We use collected information to:

Provide and operate the Service
Create and maintain records
Process payments
Provide customer support
Improve functionality
Prevent fraud and abuse
Enforce our Terms
Comply with legal obligations
Respond to lawful court orders

3. Call and video recording

All phone and video calls conducted through the Service are recorded when the feature is activated. Recordings include audio (and video where applicable) from all participants.

By activating and using calling features, users consent to such recording.

Recordings are retained as part of the official record and cannot be altered or deleted. Users are responsible for complying with any applicable consent-to-record laws in their jurisdiction.

4. Record retention and data deletion

Records created through the Service are intended to function as legal records of communication.

Accordingly:

Matched accounts and associated records are not deleted.
Records may be retained indefinitely for operational, legal, evidentiary, compliance, and archival purposes.
Loss of subscription access does not result in deletion of records.
Users may access their records subject to account status and payment of applicable fees.

To the extent applicable law provides data rights, such rights are subject to legally recognized exceptions, including retention necessary for legal compliance or the establishment, exercise or defense of legal claims.

5. When and with whom we share your personal information

We do not sell private communications.

We may disclose information:

When legally compelled by valid court order or search warrant
To comply with legal obligations
To protect rights, safety, or property
To service providers assisting in operating the Service
To Dwolla for payment processing
To Apple or Google when necessary to resolve refund disputes
We may resist or narrow overly broad legal requests

6. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, ﬁx bugs, save your preferences, and assist with basic site functions. We may use analytics providers to understand usage trends. We do not sell user communication content for advertising purposes.

7. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do we collect information from minors?

Co-Parent Accounts are not intended for use by individuals under 18. We do not knowingly collect personal information from children without appropriate authorization. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected without proper consent or guardian approval, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any unsolicited data we may have collected from children under age 18, please contact us at support@talkingparents.com.

9. Controls for do-not-track features

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been ﬁnalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future; we will inform you about that practice in a revised version of this privacy notice.

10. Basis for processing

We process personal information only where we have a valid legal basis to do so. Depending on how you use the Service, our legal basis may include:

1. Performance of a Contract

We process personal information as necessary to provide and operate the Service in accordance with our Terms of Service. This includes creating and managing accounts, facilitating communications between users, maintaining records, processing payments, providing customer support, and enforcing platform rules.

2. Legitimate Business Interests

We process personal information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests include maintaining platform integrity, preventing fraud and abuse, improving system functionality, analyzing usage trends, enhancing security, defending legal claims, and ensuring reliable recordkeeping.

3. Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, or court orders This includes cooperating with law enforcement or regulatory authorities and preserving information as required for legal compliance.

4. Consent

In certain circumstances, we process personal information based on your consent. This may include optional features such as push notifications, mobile device permissions, certain AI-assisted features, or other functionality where consent is requested. You may withdraw consent where applicable through your account settings or device controls, subject to limitations necessary for the continued operation of the Service.

5. Protection of Vital Interests

We may process personal information where necessary to protect the vital interests of an individual.

11. Do we make updates to this notice?

We may update this privacy notice from time to time. Updated versions will be posted within the Service. Continued use after changes constitutes acceptance of the revised policy.

March 2, 2026