TalkingParents FAQs

It’s a co-parenting communication app offering secure messaging, a shared calendar, recorded calls, payment tracking, and much more to help you manage responsibilities and keep records.

TalkingParents equips you with 9 tools in a single service, from messaging to scheduling and so much more, with all interactions between you and your co-parent documented on a court-admissible Unalterable Record.

You can use the TalkingParents app if you’re in a co-parenting dynamic, from managing joint custody to navigating co-parenting with a no-contact order. Whether your situation is amicable or high conflict, you can move forward with peace of mind and streamline your co-parenting with our app.

We have three different monthly plans: Essentials is $7, Enhanced is $16, and Ultimate is $32. Each plan can be paid for monthly or annually. Check out our pricing page to see what’s included in each plan.

No third party, whether it’s your local family court or a legal professional, can monitor your activity in the app.

No, no one besides you can access your account. If you need to share information with the courts or another third party, you can do so by downloading or printing a copy of your Unalterable Records.

No, many of our users choose to use TalkingParents without having it ordered by a judge.

With our service, you get all-in-one features backed by the longest-standing form of co-parenting documentation at a cost-effective price. See why co-parents choose us over other apps.

As of March 30, 2026, you’ll need a paid subscription to use the TalkingParents app. However, you can apply for a fee waiver if you qualify for financial or domestic violence support.

You can manage your plan within the Apple App Store, Google Play Store, or our website. Please note that you’ll need to manage your subscription wherever you started it, and our support team cannot manage user subscriptions made through app stores.

No, you can pay for your plan monthly or annually—whatever fits your needs and situation best.

No, you and your co-parent can communicate even if you are on different plans.

Yes, we offer fee waivers to qualified parents who need financial assistance or are survivors of domestic violence. Check if you qualify before applying.

With our service, you get all-in-one features backed by the longest-standing form of co-parenting documentation at a cost-effective price. See why co-parents choose us over other apps.

No, you’ll need to match accounts with your co-parent to use the app.

You can use your unique Match ID, send an email or text invitation, or input the first name and age of your oldest shared child to match accounts with your co-parent.

If your co-parent won’t sign up for TalkingParents, review your court-ordered parenting plan or consult with a legal professional about next steps. Check out our article for tips on helping your ex see why using our app is a game-changer.

Your account will be in a “Pending Match” status after you’ve created it until it’s matched with your co-parent’s account.

No. To preserve communication records, your account cannot be deleted once it’s created. Our app was designed to create a permanent record of communication, so your account activity will always be stored for future reference. You can always log out of your account or delete our app from your device if you no longer need to use it.

Yes, you can change your email address within your Account Settings.

No, you’ll need to use separate accounts and email addresses if you need to communicate with more than one co-parent.

You’ll receive an email confirmation that your accounts have been matched and activated.

Yes, you can still match without their contact information. Enter your co-parent’s first and last name, along with the first name and birthdate of your oldest child in common, to match accounts.

No, your phone number, email address, and other personal details are never shared with your co-parent—even after you match accounts—unless you choose to share them.

Sign up on our website or app, verify your email and phone number, and match your account with your co-parent to start communicating.

Your account includes a traditional email and password login, and we offer and recommend multi-factor authentication options for text verification codes and biometrics. We also have many internal security measures in place to protect your information.

While you can keep in touch with your kids through video calls in the app, TalkingParents is designed to support communication with your co-parent.

No, only two accounts can match at a time, and family members or other third parties can’t be added.

We do not currently offer third-party access for legal professionals. In the meantime, we recommend sharing PDF records with your attorney to provide potential evidence and keep them informed.

No, interactions are limited between you and your co-parent.

You can tap the magnifying glass icon at the top of your messages to search for specific words and phrases.

Yes, you can upload up to 5 attachments per message.

Your messages are timestamped with when they’re sent and viewed by your co-parent.

To maintain a clear record of exactly when you view incoming messages, notifications will not show previews of what a message includes. The “viewed” timestamp will only display when you open a thread with a new message.

No, messages cannot be edited or deleted after they’re sent.

No one can edit or delete messages in our app. If it looks like something’s missing, contact our support team for assistance.

You can download or email yourself a PDF record of your activity in Secure Messaging, whether it’s every conversation or a single thread.

The grey rock method is a communication approach that keeps messages brief, factual, and emotionless. Focusing only on what’s necessary and avoiding details or reactions can help prevent conflict from escalating.

The yellow rock method builds on grey rock by keeping communication calm and neutral while adding polite, cooperative language. This approach can help you stay respectful and child-focused without inviting unnecessary conflict.

No, you can’t use Sentiment Scanner on your co-parent’s messages, and the same goes for them with your messages. This feature is designed to be a self-help tool to better manage your own communication.

You can always edit Writing Assist responses or switch back to your original message at any time. You can also submit feedback on whether a response was helpful or not by giving it a thumbs up or thumbs down.

No, use of this feature is not notated in Unalterable Records. While this tool can help you communicate better, you’re still responsible for the messages you send.

You may have issues with calls if you have a weak phone signal or internet connection. You also need to enable calling in your Account Settings. If you continue having issues with making calls, get in touch with our support team.

Yes, phone and video calls are made through our service without sharing your phone number.

No, all calls made through our service are recorded and transcribed to keep your documentation comprehensive and transparent.

Your calling record includes recordings and transcripts of all calls made within TalkingParents. If you need details of a specific call, you can download activity for individual calls.

You can download the recording of a specific call within your Accountable Calling℠ log.

You can verify your mobile phone number by going to your Account Settings.

You can enable and disable phone and video calls in your Account Settings.

You can make and receive video calls anywhere that TalkingParents is available. Phone calls are only supported with US or Canadian numbers.

No, you can make calls on both the mobile app and the web version of TalkingParents.

Yes, you can change your phone number at any time in your Account Settings.

Yes, every call you make and receive using the Accountable Calling℠ feature is recorded.

Yes, every call within Accountable Calling℠ comes with an automatically generated transcript.

Because Accountable Calling℠ transcripts are electronically generated, we recommend referring to the call recordings for accuracy.

Yes, we recommend using video calls to stay connected with your kids while they’re with your co-parent.

No, each event can only be edited or deleted by the co-parent who created it.

If you cancel an occurrence of a repeating event, it’ll appear on the calendar in red. Deleted events are removed from your calendar and added to a Deleted Events list.

No, each event can only be edited or deleted by the co-parent who created it.

You can use a mix of one-off and recurring events to notate exchange dates, keeping you and your co-parent on the same page. Check out our help center for tips on adding common schedules like 50/50, 60/40, 70/30, and more.

You can coordinate custody schedules, extracurricular activities, recurring events, and so much more with the Shared Calendar.

No, the Shared Calendar can only be accessed by you and your co-parent.

Yes, there’s a percentage fee for each transaction based on what plan you have—Essentials is 4%, Enhanced is 3%, and Ultimate is 2%.

Yes, you can use Accountable Payments℠ to manage child support, spousal support, reimbursements, and much more.

You can send between $10 and $5,000 in a single transaction.

Yes, you can add new bank accounts or replace your default bank account anytime.

Payments can take 5-7 business days to complete. If you’re on our Ultimate Plan, you can take advantage of Express Pay and process payments within 1-3 business days.

No, your co-parent will never see any of your banking details, whether you send or receive payments.

Yes, you can schedule one-time payments for several months in advance and even set monthly recurring payments.

No, but you can send receipts to your co-parent in a message and notate it in your payment request.

Payments can only be made if you have a US bank or credit union account.

Yes, and you can provide a reason as to why you’re rejecting it. Requests, completed payments, and rejections are all included in your record.

No, your co-parent will only have access to the specific cards you share with them.

As long as a card remains shared, any updates to those details are recorded.

If you’re having issues with making Info Library cards, get in touch with our support team.

No, cards can only be edited or deleted by the parent who created them.

You can share key details like medical info, emergency contacts, and more with the Info Library.

You can add whatever information you want to a card. We offer templates in the app to give you examples of what you can include, but feel free to use them in whatever way best fits your situation.

Yes, you can include up to five attachments to each entry.

No, anything in your Personal Journal is completely private and can’t be viewed by your co-parent.

Your journal is a flexible blank slate that supports a wide variety of purposes and goals. Whether it’s tracking important dates, practicing self-reflection, or drafting longer messages, you can use it for whatever best meets your needs.

You get 1 GB on our Essentials Plan, 15 GB on Enhanced, and 50 GB on Ultimate.

Yes, you can either copy a link or send an email to share files in your vault.

Yes, deleted files are moved into a separate folder and can be restored.

You can add many common file types to your vault. View a complete list here.

No, neither you nor your co-parent can alter your record by rearranging messages.

No, but you can still use your PDF records if you live outside the US.

Yes, you can include a notarized Business Records Affidavit with your record for an additional $10.

No, your co-parent will not receive a notification when you download your PDF record or order a printed copy.

Yes, Unalterable Records are the longest-standing form of co-parenting documentation that courts in all 50 states accept.

No, you can get records from your account at any time. Downloading PDF records is free if you’re on our Enhanced or Ultimate Plans.

Each Unalterable Record includes a digital signature and a unique 16-digit authentication code that confirms the document is genuine and has not been modified in any way.

You can send records to your lawyer from within your account. Either input their email address to send it directly to them from TalkingParents, or send it to yourself and forward it to them.

It can take up to two business days for printed records to ship after you order them.